Operations Software Engineer

We're looking for an experienced Operations Software Engineer to build and own the integrations, automations, and internal tools that Sales, Marketing, Customer Success, and Finance rely on every day.

🎯 Your mission

Join the Operations team as its software engineering backbone. You’ll help bring clean architecture, testing, observability, reliability, and maintainability to a large distributed ecosystem of business systems, including CRM, marketing automation, data warehouse, classroom, billing, and logistics platforms.

🚀 Responsibilities

• Build and own integrations between core systems, including Salesforce, Iterable, the Classroom Manager platform, Jira, the data warehouse, billing systems, and others.
• Implement robust error handling, retries, idempotency, and monitoring.
• Develop on the CRM platform using Apex, Lightning Web Components, and Flows, replacing no-code complexity with maintainable, tested code where appropriate.
• Design data pipelines and synchronization processes that keep systems consistent at scale.
• Diagnose data drift caused by data quality issues, API limits, payload edge cases, and other failure modes.
• Create internal tools and services that automate manual processes for Revenue and Operations teams, from scripts to full applications.
• Apply software engineering standards, including version control, code review, CI/CD, environment management, documentation, and incident post-mortems.
• Participate in incident resolution across the Operations ecosystem, identify root causes, and implement structural fixes to prevent recurring issues.
• Evaluate build, buy, and configure options using sound technical judgment, while clearly communicating trade-offs and costs.
• Collaborate closely with Engineering and Data to ensure Operations systems and the product platform evolve coherently.
• Use AI agents and automation tools to accelerate development and design AI-assisted workflows for the business.
• Mentor colleagues with hybrid or less technical profiles and help raise the team’s technical standards.

🛠️ Requirements

• At least 5 years of professional experience as a software developer in backend or full-stack roles.
• Strong software engineering fundamentals, including data structures, APIs, testing, version control, and debugging complex systems.
• Strong command of at least one general-purpose language: Python, TypeScript/JavaScript, Java/Apex, or PHP.
• Willingness to learn additional programming languages quickly.
• Experience designing and consuming REST or GraphQL APIs, working with webhooks and asynchronous processes, and handling their failure modes.
• Good SQL skills and comfort working with data models and analytical data, including data warehouses and ETL/ELT processes.
• Strong technical judgment, including the ability to understand trade-offs, write maintainable code, and recognize when not to build something.
• Interest in the business context behind technical work and the ability to understand the needs of Sales, Marketing, and Customer Success.
• An early-adopter mindset toward AI coding agents and automation tools.
• High autonomy and ownership, with the ability to turn an unclear operational challenge into a reliable solution.
• Fluent English and conversational Spanish.

➕ Nice to have

• Experience with Salesforce development, including Apex, Lightning Web Components, SOQL, and deployments, or experience with another enterprise CRM.
• Experience with iPaaS or automation tools such as Make, Zapier, or n8n, including an understanding of their limitations.
• Experience with Databricks, dbt, Metabase, or a similar data stack.
• Background in marketing automation platforms such as Iterable, HubSpot, or Braze, including email and data deliverability.
• Experience with cloud infrastructure, particularly AWS, and infrastructure as code.
• Previous experience in a B2B or edtech company.
• A degree in Computer Science or a related field. Demonstrated ability is valued above formal education.

💻 Technology environment

You’ll work with Salesforce, Iterable, Make, Databricks/dbt, Metabase, Jira, and Classroom Manager APIs, alongside web, mobile, and data platforms built by Engineering teams. You don’t need experience with every technology listed; strong engineering fundamentals and the ability to learn quickly are essential.

🤝 Ways of working

• Aim high: Set ambitious goals and work toward meaningful improvements in mathematics education at scale.
• Take ownership: Work with autonomy and responsibility, and see how your contributions shape growth.
• Move fast: Adapt to a dynamic environment where priorities evolve and new solutions are continuously developed.
• Keep learning: Stay curious, welcome feedback, and look for ways to improve.
• Stay humble: Value ideas from every perspective and collaborate to achieve strong results.
• Enjoy the work: Contribute to an international, mission-driven team that combines high performance with a strong sense of community.