Working Office hours

Location: Barcelona HQ - Hybrid: 3 days office

Department: Lifecycle Services – Managed Network Operations

infraone’s purpose is to protect the critical infrastructure modern life depends on—from factories that produce essential goods to utilities and water supply—by providing world-class cybersecurity and network services to operational-technology (OT) environments .

Born from an engineering company in 2011, we have delivered 700+ cybersecurity and IT/OT infrastructure projects and maintain 24 × 7 support for leading manufacturers across Europe . Guided by the values of Ownership, Customers First, Trust, Ambition, and Excellence , we are building Europe’s leading OT-cybersecurity services firm.

The Opportunity

As a Level 2 NOC Technician you will be part of our follow-the-sun operations team. Your mission is to monitor, troubleshoot, and restore network services that keep our customers’ plants, labs, and critical infrastructure running securely and without interruption.

Key Responsibilities

1. Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools
2. Second-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching)
3. Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures
4. Capture, classify, and update tickets; escalate to L3 or field teams when required, ensuring accurate hand-over between shifts
5. Perform daily service checks on critical systems and produce shift reports
6. Maintain asset inventories and technical documentation
7. Collaborate with Cyber-SOC and Infrastructure teams during security or performance events

Minimum Qualifications

1. Degree in Networks / Systems Administration (or similar)
2. Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN)
3. Familiarity with ticketing and monitoring platforms
4. English B2 (written & spoken); Spanish a plus

Nice-to-Have

1. Vendor certifications (e.g., CCNA, Fortinet NSE 4, Palo Alto ACE)
2. Scripting or automation exposure (Python, Ansible)
3. Experience in industrial / OT networks

What Makes You Successful Here

We look for clear, assertive communicators who put the customer first, keep a cool head under pressure, pay close attention to detail, and enjoy working shoulder-to-shoulder with multidisciplinary teams .

Benefits & Development

1. Permanent contract with competitive salary
2. Flexible compensation package (meal vouchers, childcare, ticket transportation)
3. Continuous training on leading platforms such as Fortinet, Palo Alto, and Cisco
4. Career path toward L3 engineering, OT-Cyber SOC, and architecture roles within Infraone’s Lifecycle Services

Our Values

Ownership: We take responsibility and make things happen.

Customer First: We obsess over client value and outcomes.

Team Play: We win together.

Ambition: We set bold goals and push boundaries.

Excellence: We aim to be the best at what we do.