We're looking for a strategic and technically driven Solution Architect (Genesys Cloud) to lead the architecture and technical evolution of key capabilities within a SaaS Assisted Channels platform.

🎯 Responsibilities

1. Lead the technical architecture and evolution of platform capabilities within the Foundations tower
2. Design and evolve scalable architectures for omnichannel servicing platforms, customer interaction management, data and analytics, event-driven integrations, and real-time/historical processing
3. Define and enforce technical standards, integration patterns, security frameworks, and architecture governance principles
4. Create architectures that support multi-country deployments, SaaS multi-tenant environments, and embedded platform capabilities
5. Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, data platforms, security platforms, customer interaction systems, and other enterprise applications
6. Collaborate with product managers and functional product owners to translate business needs into scalable technical solutions
7. Participate in architecture reviews, technical governance, backlog prioritization, risk management, release planning, and platform evolution strategy
8. Support engineering teams during implementation and technical decision-making
9. Maintain up-to-date technical architecture documentation in Confluence and related repositories

🛠️ Requirements

1. Proven experience in solution architecture, enterprise architecture, or technical leadership in data management and reporting
2. Strong track record designing architectures for SaaS platforms and enterprise systems
3. Deep understanding of cloud-native architectures, API-based integrations, event-driven architectures, omnichannel platforms, and data/analytics ecosystems
4. Expertise in SaaS multi-tenant architectures, security and identity management, RBAC, and authentication models
5. Experience with cloud platforms and integration ecosystems
6. Ability to collaborate across cross-functional product and engineering teams
7. Effective at driving technical alignment among multiple stakeholders
8. Proficiency in English

🔧 Technologies Expected

1. AWS, Azure, cloud-native architectures
2. Genesys Cloud, Microsoft Dynamics 365
3. REST APIs, event-driven architectures, Kafka, event bus
4. Data lake, data platforms, real-time processing, historical analytics
5. OAuth2, RBAC, identity and access management, security governance
6. Jira, Confluence

➕ Skills

1. Data visualization
2. SaaS
3. Amazon QuickSight
4. SQL

🤗 We offer

1. 23 days of annual leave, plus the 24th and 31st of December as discretionary days
2. Numerous benefits including health care plan, internet connectivity, life and accident insurance
3. Retribución Flexible program: meals, kindergarten, transport, online English lessons, health care plan
4. Free access to several training platforms
5. Professional stability and career plans
6. Referral compensation for recommending professionals
7. Option to choose between 12 or 14 payments per year
8. Work-life balance measures, including flexibility and remote work options, compact hours during summer
9. Platform and gym discounts