Customer Integration Engineer - Roche Cloud Platform AWS

Skills

Location

Languages

Job Description

We're looking for a skilled Customer Integration Engineer to connect internal Business Units with the Roche Cloud Platform on AWS and help them make the most of its capabilities.

🎯 Responsibilities

  • Support assigned Business Units, such as gRED and pRED Computational Science CoE and Pharma Commercial, as their primary point of contact.
  • Understand Business Unit needs and translate technical pain points into actionable platform features, improvements, or fixes.
  • Act as the primary “how-to” expert for Roche Cloud Platform AWS capabilities.
  • Support the implementation, migration, and troubleshooting of complex cloud use cases.
  • Manage integration for specific, defined Business Units and contribute to their satisfaction and efficiency.
  • Work with the Roche Cloud Platform Managed Service Provider on incident resolution.
  • Solve complex technical challenges using existing platform tools.
  • Collaborate with Business Unit engineers and Product Owners to address technical needs and shape the immediate roadmap.
  • Provide support continuity by taking over major incidents from colleagues in other time zones.
  • Research, learn, innovate, and share knowledge continuously.

🛠️ Requirements

  • Proven experience solving technical business problems and contributing to projects that require strong DevOps and cloud expertise.
  • Strong AWS practitioner skills and the ability to understand the technical context and terminology of assigned Business Units, such as Computational Science.
  • Expertise in building and managing platforms or multi-tenant applications on AWS, including account provisioning, landing zone deployment, customizations, and exposing platform functionality.
  • Strong foundation in infrastructure as code development, testing, and deployment using Terraform or CDK.
  • Experience applying DevOps principles and platform engineering practices to build efficient, highly scalable solutions.
  • Familiarity with GitLab, GitHub, software development lifecycle practices, and CI/CD.
  • Hands-on experience with scripting languages such as Python or Bash, and testing frameworks such as Pytest.
  • Familiarity with Agile methodologies, including SAFe, as well as related principles, processes, and tools.
  • Ability to collaborate effectively with diverse, cross-functional, and geographically distributed teams.

🤖 Additional qualifications

  • Familiarity with creating and using AI agents and integrating them to support DevOps tasks.
  • Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems.

📌 Role focus

  • Manage integration for defined Business Units.
  • Act as the primary platform expert for assigned Business Units.
  • Drive increased Business Unit efficiency through effective cloud integration and support.
  • Translate technical challenges into practical platform improvements and fixes.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.

Location

Grenzacherstrasse, Basel, Switzerland