
Customer Integration Engineer - Roche Cloud Platform AWS
Skills
Location
Languages
Job Description
We're looking for a skilled Customer Integration Engineer to connect internal Business Units with the Roche Cloud Platform on AWS and help them make the most of its capabilities.
🎯 Responsibilities
- Support assigned Business Units, such as gRED and pRED Computational Science CoE and Pharma Commercial, as their primary point of contact.
- Understand Business Unit needs and translate technical pain points into actionable platform features, improvements, or fixes.
- Act as the primary “how-to” expert for Roche Cloud Platform AWS capabilities.
- Support the implementation, migration, and troubleshooting of complex cloud use cases.
- Manage integration for specific, defined Business Units and contribute to their satisfaction and efficiency.
- Work with the Roche Cloud Platform Managed Service Provider on incident resolution.
- Solve complex technical challenges using existing platform tools.
- Collaborate with Business Unit engineers and Product Owners to address technical needs and shape the immediate roadmap.
- Provide support continuity by taking over major incidents from colleagues in other time zones.
- Research, learn, innovate, and share knowledge continuously.
🛠️ Requirements
- Proven experience solving technical business problems and contributing to projects that require strong DevOps and cloud expertise.
- Strong AWS practitioner skills and the ability to understand the technical context and terminology of assigned Business Units, such as Computational Science.
- Expertise in building and managing platforms or multi-tenant applications on AWS, including account provisioning, landing zone deployment, customizations, and exposing platform functionality.
- Strong foundation in infrastructure as code development, testing, and deployment using Terraform or CDK.
- Experience applying DevOps principles and platform engineering practices to build efficient, highly scalable solutions.
- Familiarity with GitLab, GitHub, software development lifecycle practices, and CI/CD.
- Hands-on experience with scripting languages such as Python or Bash, and testing frameworks such as Pytest.
- Familiarity with Agile methodologies, including SAFe, as well as related principles, processes, and tools.
- Ability to collaborate effectively with diverse, cross-functional, and geographically distributed teams.
🤖 Additional qualifications
- Familiarity with creating and using AI agents and integrating them to support DevOps tasks.
- Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems.
📌 Role focus
- Manage integration for defined Business Units.
- Act as the primary platform expert for assigned Business Units.
- Drive increased Business Unit efficiency through effective cloud integration and support.
- Translate technical challenges into practical platform improvements and fixes.
Location
Grenzacherstrasse, Basel, Switzerland